Terms & Conditions

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Terms of Use & Transaction Security


The company entitled Sketch, which is a sales store with activity in the Trade of Women’s Clothing is now active in e-commerce on the website sketchshop.gr via the Internet. The online store belongs to the company with the name “Niarou Geo. Angeliki”, based in the city of Ioannina, Grigoriou Sakka 5 Street with VAT number 117495929000  IOANNINA Tax Office. The visitor / user of the website is invited to carefully read these terms of use and to visit / use the pages / services of the sketchshop.gr website, only if he fully accepts them. Upon the visitor / user entering this website, it is presumed that he has become aware of the terms of use, accepts these terms and waives any claim he may have made from his visit to sketchshop.gr. Sketchshop.gr may modify these terms of use at any time. Visitors / users are responsible for periodically checking for changes to these terms of use. The use of sketchshop.gr after the above mentioned modification is considered as acceptance of the terms of use, as they were modified.

Sketchshop.gr reserves the right to add, modify and / or remove at any time any element and / or information contained therein as well as to temporarily or permanently suspend part or all of its services without any notice at its sole discretion.

Any invalidity of some terms herein does not invalidate the rest. The non-exercise by sketchshop.gr of his rights under these terms does not imply his waiver of these rights. Sketchshop.gr is not responsible for violation of these terms due to reasons of force majeure, such as extreme weather events, earthquakes, floods, fires, emergencies, etc. The “Niarou Geo. Angeliki” like sketchshop.gr operate under national and Community legislation and in particular the provisions of Law 2472/1997 on “Protection of the individual from the processing of personal data” and Law 3471/2006 on “Protection of personal data and privacy in the field of electronic communications”, as they apply. The personal data declared on sketchshop.gr and the direct manager Mrs. Niarou Geo. Angeliki, will be used exclusively for reasons related to your transactions with us, the execution of your orders, the improvement of the provided services and the guarantee of the operation of the respective service and are not transferred or notified to third parties, except in cases provided by law. The client must state the true and accurate personal information requested and reserves the right to be informed at any time about the existence of the personal file, the purposes of processing, its recipients or to object to the further processing or correction of his data, in accordance with current legislation. The use of this website by each user is at his own risk. The content of this website does not and can in no way be construed as providing advice, direct or indirect encouragement to users to take any action. The evaluation of the content of this website is at the discretion of each user, who also assumes responsibility for the use of any part of it.

In case of non-acceptance of any terms of use, the use of sketchshop.gr is expressly prohibited.

Business ID:


The online store sketchshop.gr is committed to the quality, completeness and validity of the information provided on this website, both in terms of the identity of “Niarou Geo. Angeliki” and the services provided by it under without prejudice to any technical or typographical errors which may not have been foreseen or which have occurred unintentionally or due to interruption of this website due to force majeure. In particular, sketchshop.gr is not responsible for defective products and / or untrue information concerning the goods of its suppliers and contained in this website. The relevant responsibility lies solely with its individual suppliers.


All content of sketchshop.gr including images, graphics, photos, drawings, texts, services provided and in general all files of this website, except for the explicitly mentioned exceptions (copyrights of third parties, partners and organizations), are copyright, Trademarks and service marks of sketchshop.gr and the company with the name “Niarou Geo. Angeliki” and are protected by the relevant provisions of Greek law, European law and international conventions and treaties. The other products or services mentioned on the web pages of this website and bearing the marks of the respective organizations, companies, partners, associations or publications, are their own intellectual property and therefore these bodies bear the relevant responsibility.

It is forbidden to copy, distribute, modify, alter, compile, format, reproduce, distribute, transfer, sell, republish, upload data to any computer (upload) in any way any information (in whole, in part or in summary) provided in this site in any way or means, including posting them on the Internet or making the information available on the Internet in any other way without the prior written permission of the company “Niarou Geo. Angeliki”.


Visitors / users agree that they will not endanger the security of this website and that they will not prevent any user from accessing this website. Using the website for illegal purposes carries civil and criminal penalties. The visitor / user agrees and accepts that sketchshop.gr bears no responsibility for material with the above characteristics, which comes from third parties and is hosted on the website, while in no case can it be considered that sketchshop.gr embraces or accepts such content.

The user / member understands and accepts that using the services of sketchshop.gr he may be exposed to offensive, immoral or illegal content.

In case sketchshop.gr is notified that any content causes moral damage or other damage to a third party, reserves the right to immediately delete this content and at the same time to terminate the account of the user / member, who violates the terms of the present. Sketchshop.gr states that it will cooperate with any police or judicial authority, in order to reveal the identity of any user who publishes or transmits similar material or information.

Visitors / users undertake that their information submitted to sketchshop.gr is complete, correct and accurate, that they comply with the rules of Greek law and especially with the provisions of telecommunications legislation, that they abstain from any illegal and contrary to good morals use of the online store sketchshop.gr and that they do not violate any kind of rights of third parties and, in particular, personal privacy.

In the event that a visitor / user causes technical damage to the website or the systems that transmit the website to visitors / users, he is responsible for any damage resulting from this action and assumes all costs to repair the damage.

Also, the visitor / user of sketchshop.gr understands and accepts that he retains the exclusive responsibility to compensate sketchshop.gr and its partners for any legal dispute that arises between him and third parties due to the content that he provides for posting, publication or other transfer through the services of sketchshop.gr as well as in case of inaccurate registration of data during its registration or updating of its data and in general in case of any violation of these terms of use.


The visitor / user understands and accepts that sketchshop.gr reserves the exclusive right, without any prior notice, to stop using his / her passwords for his / her services and / or to stop the distribution of his / her content to the visitors / users he / she believes that they have violated the letter and the spirit of these terms of use. Sketchshop.gr does not bear any obligation towards the visitor / user for the above interruption or for any case of claim related to the above interruption.


The online store sketchshop.gr is not liable to its customers / users for damages that may arise from the execution or not of their order.

Sketchshop.gr reserves the right to deliver the goods in cases of force majeure.

No guarantee can be provided for the availability of the products, but it guarantees the timely information of the final consumers about their non-availability, either by e-mail or by telephone. The available products will be sent immediately and the order will be executed, with all the products, that is, they are immediately available.

Sketchshop.gr makes reasonable efforts for the maintenance and availability of its content. Nevertheless, users accept that the online store sketchshop.gr is entitled to modify and / or temporarily or permanently suspend all or part of it with and / or without notice to users, as availability may be affected by equipment of users, from other communication networks, from the large number of people who try to use sketchshop.gr at the same time or for other reasons. Therefore, sketchshop.gr does not bear any responsibility for any kind of damage (positive, negative, negligent, intra-contractual or other) resulting from the inability of users to access it, the termination of all or parts of it, the delay, non-delivery, interruption or poor quality of receiving its services or loss of their content, the existence of any kind of errors. In any case, sketchshop.gr reserves the right at any time to temporarily or permanently suspend the operation of all or part of it for reasons of maintenance or upgrade or for any reason.

It also does not guarantee that the pages, services, options and contents will be provided without interruption, without errors, that this website will be secure, that errors will be corrected on this website or that the server makes it available sketchshop.gr has no viruses or other harmful elements. The cost of any corrections or services is borne by the visitor / user and in no case sketchshop.gr.


The offers in the online store sketchshop.gr are not binding. A contract between the customer and the company is concluded by placing an order through the special order form from the customer and accepting it from the online store sketchshop.gr.

The order is accepted by sending a confirmation email or by delivering the ordered goods.



The customer / user of the online store sketchshop.gr can pay the amount of the order with each credit card (VISA), as well as with each credit or debit card.

ii) A customer / user of the online store sketchshop.gr can pay the amount of the order by cash on delivery with an additional cost of 2,00€ for Greece and 2,50€ for Cyprus. For orders from 80 € and over the cost of cash on delivery is free for Greece.For orders from 100 € and over the cost of cash on delivery is free for Cyprus.

iii) The customer / user of the online store sketchshop.gr can pay the amount of the order through Bank Deposit. In this case you will need to deposit the total amount of your order in the following bank account. It is reminded that in order to successfully complete your order you must send us the proof of deposit (photo, screenshot etc) to info@sketchshop.gr.



IBAN:  GR2502603700000990200286252 

Beneficiary: Niarou Geo. Angeliki


(1)The online store sketchshop.gr is obliged to deliver the ordered goods to the address indicated by the customer.

(2) Deliveries are made only to postal addresses within Greece and Cyprus, exclusively through the courier company that cooperates with sketchshop.gr.

(3) Deliveries are charged with the respective shipping costs, as mentioned below:

i) Greece: For orders up to 79.99 € the shipping cost is 3,00€ . In case of cash on delivery method, the additional cost is 2,00€ .

Cyprus: For orders up to  99.99€ the shipping cost is 8,00€ . In case of cash on delivery method, the additional cost is 2,50€ .
ii) Greece: For orders from 80 € and over the shipping cost is free, as well as cash on delivery if it has been selected as a method of payment.

Cyprus: For orders from 100 € and over the shipping cost is free, as well as cash on delivery if it has been selected as a method of payment.

(4) Deliveries are usually made within two – three working days. This provision is not, however, binding.

(5) In case all the desired products are not in the warehouse, only those that are available will be sent and the customer / user will be informed about the non-availability of these products, by phone or e-mail, immediately, within the same day order preparation. In no case, that is, will there be a partial shipment of products or a wait for shipment, until the availability of all products is achieved. Therefore, for non-available products the order will be considered as if it has not been done. It is noted, however, that the tactic of the online store sketchshop.gr is the daily control of the availability of products and the immediate updating of its website.

(6) The various product offerings are valid until stocks are exhausted.


Some products that are on offer and have a label in their description may not be returned.


i)Aesthetic / external defects

Upon receipt of the order, the customer is obliged to unpack and check the products to confirm the absence of external, aesthetic defects, and if there are, he is entitled not to accept the item and return it to the distributor or otherwise inform the “Niarou Geo. Angeliki” and the online store sketchshop.gr, either via e-mail at info@sketchshop.gr or by phone at (+30) 26510 31796, for the existence of aesthetic / external defects within ten (10) calendar days days from the receipt of the order while in case of expiration of this deadline he loses all relevant rights and it is considered that the aesthetic defect was caused after the delivery. “Niarou Geo. Angeliki” is obliged in a short time to replace this product with another, without the external defect. Sketchshop.gr explicitly states that the return in this case will be made exclusively through the same courier where the shipment was made and that the return costs of the product are borne by “Niarou Geo. Angeliki”. In case of unconditional receipt of the item, it is considered that it was delivered in excellent external condition without aesthetic defects. At the same time, it is self-evident that in any case of return of products, they must be returned carefully packaged and with their relevant cards, retail receipt, etc. as they existed during shipment and always after consultation with the store “Niarou Geo. Angeliki”.

ii) Defective product

If the consumer considers the received product defective, he has the right to return it to “Niarou Geo. Angeliki” and to the physical store, with the return costs to be borne by the consumer himself, after previously and in a reasonable time has declared the exact defect of the product, either via e-mail at sketchshop.gr, or by phone at (+30) 26510 31796. sketchshop.gr explicitly states that the return in this case will be made exclusively through the same courier where the shipment was made and it goes without saying that in any case of return of products, they should be returned carefully packaged and with their relevant cards, retail receipt, etc. as they existed during the shipment and always after it has been done before consultation with the store “Niarou Geo. Angeliki” .

The product will be inspected either by specialized technical staff of “Niarou Geo. Angeliki” or by an authorized repairer who provides the guarantee of good operation (manufacturer / supplier).

The return of the product to be checked for defects should be done together with all the documents that accompanied the product (eg relevant tabs, retail receipt, etc.) and its complete packaging.

The return of the products will be done through the same courier company that was used to send the order to the customer and the customer is charged with the costs of returning the product to “Niarou Geo. Angeliki”.

After the return of the product, the defect reported by the customer is checked and then contacted to inform him about the results of the check.

If the defect is found and in consultation with the customer, the product is repaired, or replaced and the product is re-shipped with the shipping costs to be borne by “Niarou Geo. Angeliki” as compensation is made to the customer for the return costs of the defective product canceled, otherwise cancellation of the transaction in case it is not possible to repair the product in a reasonable time and can not be found from the “Niarou Geo. Angeliki” another product of corresponding or better characteristics or equivalent value for replacement. In case of cancellation of the transaction, the refund of the original purchase is made in the same way as the initial payment of the customer to “Niarou Geo. Angeliki”.

The refund to the customer will be made by the same means as the initial collection. Specifically in the case of debit by credit / debit card as follows: in case until the withdrawal and return of the item the price has been paid to “Niarou Geo. Angeliki” by the Bank, “Niarou Geo. Angeliki” will be obliged to inform the Bank about the cancellation of the transaction and the bank will carry out any transaction provided under the contract it has drawn up with the customer. “Niarou Geo. Angeliki” after this information does not bear any responsibility for the time and manner of return of the amount paid by the customer for the initial purchase of the products. In the case of cash payment, if the customer had chosen the option “collection from the store”, it will be refunded to him from the store where he received the product after consultation with “Niarou Geo. Angeliki”. In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer.

In case the products are returned damaged or incomplete, sketchshop.gr has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in total or partial offset of his claim. against the customer.

There is no retreat and no return is allowed

1) For special orders

2) Where the products have been modified at the request of the customer

3) For damages caused during the opening of the product, for which the responsibility lies solely with the customer.

B) Return due to exercise of the Right of Withdrawal

If you are a natural person (consumer) and your purchase is for personal use only, then you have the right to withdraw without giving a reason within 14 calendar days of delivery to you, returning the product to us.

The right of withdrawal is valid if:

– the product is in its original condition, with all the accessories and the accompanying forms

– the relevant statement is made before the expiration of the 14 days from its delivery to you

Shipping Costs: the return is made with your own means and costs within 14 calendar days from the day of your relevant Withdrawal Statement (either you return it to the place we indicate to you, or you send it by a carrier).

Check & Refund: If within this period the product is received by us, and after checking and ascertaining its good condition according to the above, we will refund you in full the price you have paid for the specific purchase, in the same way that you have paid it no later than 14 days from the day it is sent to your Withdrawal Statement.

FOR THE RETURN OF THE PRICE in the context of product return: In the event that in the context of the above (eg in the case of withdrawal), we will make a payment to you of the original price, it is clarified that:

– If the payment was made by you using a Credit or Debit card, our COMPANY is obliged to inform the Bank about the cancellation of the transaction and the Bank will proceed in accordance with the terms of the contract signed between the customer (you) and his Bank. The Company after this information does not bear any responsibility for the implementation of the terms of the aforementioned contract between the customer and the Bank as well as for the time and manner of execution of the reversal of the said transaction.

– In case the payment of the price has been made in cash or Bank transfer or cash on delivery, in order to return the said amount, you will indicate on your part a Bank account (sending proof that you are the beneficiary) to which the deposit will be made. return of the product price.

Terms and conditions for exercising the right of Withdrawal

You can exercise the right of withdrawal no later than fourteen (14) calendar days from the receipt of the product by you so that it is considered timely and does not need any additional justification from you.

A condition for the valid exercise of the right of withdrawal is that the product is in its original condition, its packaging is genuine, in excellent condition, not damaged or incomplete or with obvious signs of wear and to include all accessories, any gifts, accessories products and materials.

In case the product has lost its value due to mistreatment which goes beyond the simple examination of the functionality and characteristics of the product, you will have to compensate with monetary compensation the reduction of its value. In this case, from the amount that we will return to you, the specific financial compensation will be deducted. In any such netting case you will be informed before the credit and refund process is completed. Especially in the case of components or spare parts and in those where the material requires appropriate know-how for both its selection and installation and which can not function as a stand-alone unit, it is considered that the unsealing of its packaging automatically implies that it has lost at least 50% of its commercial value and in case of withdrawal will be credited according to 50% or less of the invoicing value.

You should also be aware that our company is not responsible for any loss or destruction of any data or other items stored on the returned device and you must ensure before sending the product that there is no data in it and it is in the original / factory condition.

Exceptions to the Right of Withdrawal:

The right of Withdrawal does not apply to cases that are excluded from the current legislation and case law, such as. products that have been made for you to your own specifications and / or are clearly personalized, products that by their nature are, after delivery, inextricably mixed with other items, services that have already been performed and / or if you have obtained digital content from us not supplied to carrier material and started execution, products that are not suitable for return for health or hygiene reasons if they have been unsealed or may be damaged or expire soon.

The declaration of withdrawal is exercised in writing or electronically and is sent to e-mail: info@sketchshop.gr or to our physical store (Grigoriou Sakka 5) and “Niarou Geo. Angeliki” is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it arrives at her.

Following the declaration of withdrawal, “Niarou Geo. Angeliki” is obliged to return the price received within a maximum of 14 days from the receipt of the returned products.

Shipping costs are not refundable if the customer had chosen a delivery method other than the cheapest standard delivery method offered by “Niarou Geo. Angeliki”.


Orders can be canceled until 23:59 on the day of order preparation without penalties. In order for the customer / user to cancel his order, he must send an e-mail with all the necessary details to the address info@sketchshop.gr, or by phone to (+30) 26510 31796. No charge is made for the cancellation of a order that has not been submitted in the execution process.

The Company reserves the right to cancel an order for reasons of force majeure or for various other reasons that may arise in relation to the customer / user, such as inability to pay, non-receipt of the product without reason, unknown or incomplete recipient address and for reasons concerning the internal operation of the online store sketchshop.gr, such as lack of reserves, product withdrawal, etc.

The prices of the products that appear in the online store sketchshop.gr can be modified at any time without notice. In any case, however, the customer at the time of receipt of the product ordered will pay the price indicated at the time of order. Products on offer are expressly displayed as an offer and are valid until stocks are exhausted and only for the time period set for the promotion. The prices displayed on this website are in Euros and include 24% VAT and luxury tax. In case the VAT rate is adjusted before accepting the confirmation of your order, then the new VAT rate applies


This contract is governed by Greek law. Competent courts for any legal dispute arising from the execution of this are exclusively the Courts of Ioannina. Any provision of the above General Terms becomes contrary to law, automatically ceases to apply, without prejudice to the validity of the other terms. This constitutes the entire agreement between sketchshop.gr and the visitor / user / customer of the website and the services and binds only them. No modification of these terms will be considered and will not be part of the contract concluded, if it has not been formulated in writing and has not been incorporated in it. It is repeated that sketchshop.gr may modify these terms of use at any time.


The personal data of the customer / user are confidentially managed, while they are used and processed under the applicable data protection legislation. Finally, it is explicitly noted that no credit or debit card number can be stored in the system of sketchshop.gr. For more information see the Privacy Policy of sketchshop.gr